Busting Bureaucracy For Real

In any organization, the greatest threat to resilience, speed and productivity is an excess of bureaucracy—too many layers, too many burdensome processes, and too many unnecessary rules. It’s worrying, then, that over the past forty years, the number of bureaucratic roles in the US workforce increased by 150 percent, while all other job categories grew by 45 percent.

Luckily, bureaucracy isn’t mandatory. A small but growing number of vanguard organizations have proven that it’s possible to capture the benefits of bureaucracy—control, coordination and consistency—without the costs. These organizations operate with far fewer managers, staffers and layers than their peers, and enjoy unmatched productivity advantages.

Rooting out bureaucracy means flattening the pyramid, eliminating busywork, pushing authority down, sharpening accountability, and getting everyone laser focused on creating value for customers. This is hard work, but the rewards can be extraordinary.

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